Effective Date: September 9, 2026
DRX DUCT LLC (“DRX DUCT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us for services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide when you request a quote, schedule a service, submit a contact form, call us, or otherwise communicate with us.
Depending on how you interact with us, this information may include:
- Your name, phone number, email address, service address, information about the property or services requested, appointment or scheduling information, messages or other information you submit to us, and technical information such as your IP address, browser type, device type, pages visited, referring website, and interactions with our website.
We do not intentionally collect sensitive personal information through this website unless it is reasonably necessary to provide a requested service.
How We Use Your Information
We may use information collected through the website to respond to inquiries and quote requests, schedule and provide services, communicate with customers, maintain business records, improve our website and services, understand website traffic and usage, prevent fraud or misuse, maintain website security, comply with legal obligations, and protect the rights and safety of DRX DUCT LLC, our customers, and others.
We may also use contact information to follow up regarding a service you requested or an existing customer relationship.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, remember cookie preferences, improve performance, and understand how visitors use the website.
You may manage available cookie preferences through the cookie settings tool displayed on our website. You can also configure your browser to block or delete cookies. Blocking certain cookies may affect some website features.
Our website may use tag-management technologies, including Google Tag Manager, to manage scripts and website functionality. Depending on the services configured through these tools, technical information about your visit may be processed by third-party service providers.
Website Analytics
We may use website analytics and performance tools to better understand how visitors find and interact with our website. These technologies may collect information such as pages viewed, approximate location derived from an IP address, device and browser information, referring pages, and the date and time of visits.
We use this information to evaluate website performance, improve navigation and content, and understand the effectiveness of our marketing.
Forms and Service Requests
When you complete a contact, appointment, or quote request through our website, the information you provide is used to respond to your request and provide information about our services.
Some website forms, scheduling tools, or related features may be provided or processed by third-party service providers acting on our behalf. Those providers may process information according to their own privacy policies and their agreements with us.
Please do not submit sensitive personal or financial information through a website form unless specifically requested through a secure method.
Social Media and Embedded Content
Our website may display or link to content from third-party platforms, including Facebook and Instagram. These features may allow the applicable social media provider to receive information about your device or interaction with embedded content.
If you are logged into a social media account while visiting our website, the social media provider may be able to associate your interaction with your account.
Your use of those platforms is governed by the privacy policies and terms of the applicable third-party provider.
Customer Reviews
Our website may display customer reviews obtained from third-party platforms such as Google through review-display services.
When interacting directly with a third-party review platform, information you provide is governed by that platform’s privacy practices. We do not control how third-party review platforms collect or process information.
How We Share Information
We do not sell personal information as part of our ordinary business operations.
We may disclose personal information to service providers that help us operate our website or business, including website hosting providers, website developers, form and scheduling providers, analytics and technology providers, security providers, customer-management services, and other contractors performing services on our behalf.
We may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect our legal rights, investigate fraud or security concerns, enforce agreements, or protect the safety of customers or others.
If DRX DUCT LLC is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and business records, resolving disputes, enforcing agreements, satisfying tax or accounting requirements, and complying with applicable law.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
Your Privacy Choices and Rights
Depending on where you live and whether applicable privacy laws apply to our processing of your information, you may have rights regarding your personal data. These may include the right to request access to personal data we maintain about you, request correction of inaccurate information, request deletion of certain information, obtain a copy of certain information, or opt out of certain uses or disclosures where required by law.
We may need to verify your identity before completing a privacy request. Certain information may also be retained or excluded from a request when permitted or required by law.
If applicable law gives you the right to appeal a decision concerning a privacy request, you may submit an appeal using the same contact method you used for your original request and indicate that the request is an appeal.
Do Not Track and Privacy Signals
Some browsers and devices allow users to send privacy preference signals.
Where required by applicable law, we will process legally recognized universal opt-out mechanisms or similar privacy preference signals in accordance with applicable requirements.
Browser-based “Do Not Track” signals are not currently standardized across all websites and services, and our website may not respond to every type of Do Not Track signal.
Children’s Privacy
Our website and services are intended for adults seeking residential, commercial, or industrial HVAC and duct-related services.
We do not knowingly collect personal information from children under 13 through this website. If we learn that information from a child under 13 has been collected unintentionally, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party services they use.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements.
When we make material changes, we will post the updated policy on this website and revise the Effective Date shown at the top of the policy.
Your continued use of the website after an updated policy is posted constitutes acknowledgement of the revised policy to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:
DRX DUCT LLC
16 Fritz Pl
North Plainfield, NJ 07060
Phone: (908) 755-2950
You may also contact us through the contact form available on our website.